Warranty Policy

Thank you for choosing Darn.Dog for your dogs's accessories! We're committed to providing high-quality products that you and your furry friend will love. Below you'll find the details of our warranty policy, designed to ensure your satisfaction and peace of mind.

Warranty Coverage 🛡️:

Our products are warranted for one year from the date of purchase 📅. This warranty covers any defects in the materials or craftsmanship of the product that were not apparent at the time of delivery. We stand behind the quality of our products and are here to support you in case something doesn't meet your expectations.

What's Covered ✅:

  • Craftsmanship Defects: Issues arising from the manufacturing process, including stitching, fasteners, and material integrity, which affect the functionality of the product.
  • Material Flaws: Defects in the materials used to create the product, such as premature wear or breakdown under normal use conditions.

What's Not Covered ❌:

While we strive to ensure the highest quality in our products, there are certain situations where the warranty does not apply:

  • Pet-Created Artwork: If your dog decides the product is a chew toy or an art project, unfortunately, that's outside our warranty 🐶🎨.
  • The Journey's Souvenirs: Normal wear and tear such as scratches, scuffs, and dents are signs of your product's adventures and are not covered 🌳🐾.
  • Personal Customizations: Any modifications you make to the product that result in damage are not covered. This includes both aesthetic and functional changes 🔧.
  • Innovative Uses: Using our products in ways they were not designed for, such as employing a leash to tow vehicles, falls outside our warranty coverage 🚗.
  • Growth Milestones: If your pet outgrows the product, it's a sign of growth, but replacement for this reason is not covered under our warranty 📏.
  • Style Evolution: Changes in personal taste or preferences regarding the product's color or style after purchase are not covered 🎨.

Making a Warranty Claim 📬:

If you believe your product has a defect covered under this warranty, please contact us at support@darn.dog with:

  • A brief description of the issue.
  • Proof of purchase (receipt or order number).
  • Photos illustrating the defect.

Our customer service team will review your claim and guide you through the next steps. If your claim is approved, we will repair or replace the defective product at our discretion.

Limitation of Damages ⚖️:

Darn.Dog's responsibility under this warranty is limited to the repair or replacement of defective products. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

Warranty Modification 🔧:

Darn.Dog reserves the right to modify this warranty policy at any time. Any changes will be effective for products purchased after the date of such modification.

We appreciate your trust in Darn.Dog for your pet accessory needs. Our goal is to ensure you and your pet enjoy our products with confidence and satisfaction 🐕💕.